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FT Adviser - Accord withdraws products after Covid outbreak

Aaron Strutt Image

Accord Mortgages has temporarily withdrawn some residential products after several members of its underwriting team tested positive for Covid-19.

Jeremy Duncombe, managing director at Accord, said: “Our priority has always been the health and wellbeing of our colleagues, so we have taken the decision to withdraw products at 75 per cent and 80 per cent LTV to ensure service levels can be managed with our reduced capacity.

“Whilst we are doing everything we can to minimise the impact to service, in these exceptional circumstances with less underwriters available, there are likely to be some delays, so we advise brokers to check the current turnaround times on our website in order to manage client expectations.

“We expect this to be a very temporary pause on lending at these tiers and are still accepting applications on all other products within our range.”

Aaron Strutt, product and communications director at Trinity Financial, said: “It is surprising that we have not had more notifications from lenders telling us about coronavirus outbreaks. They have done incredibly well to manage this difficult situation.

“Accord is particularly keen to provide as many mortgages as possible but clearly must follow the guidelines and look after its staff. I think brokers will appreciate the lender's honesty.”

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